Refund & Cancellation

Fees Payment Collection

    • Fees shall be payable as per invoices or payment requests issued by Ausweg (filingdigits) to the Client. Should the Client fail to settle any invoice or payment request within a period as shall be specified in the invoice or payment request, Ausweg reserves the right to not provide any service and/or to discontinue the provision of services, and shall not be responsible for any costs, fees, duties or taxes owed by the Client to any agent and/or government authority in any jurisdiction, any fines or fees incurred by the Client as a result of such withdrawal of services, nor for any consequential loss or claim made against the Client by any third party arising due to non-payment. If the Client fail to settle any invoice or request for payment within the specified deadline, Ausweg shall have the right to withdraw the respective due amount from such credit balance without Client's prior consent.
    • Fees for products and services offered by Ausweg are published from time to time on the filingdigits website, or may be notified to, or agreed with the Client through direct communication. Fees for providing the Services will be based on the fee schedule in force at the time when the work is being performed. Ausweg reserves the right to periodically update the prices on Ausweg's website and to add to, amend, or withdraw the products and services that are offered, without prior notice. Starting Business shall not be liable to anyone for withdrawing or amending any of the products we sell, or for refusing or failing to process an order.
    • The total service price, including GST, if any, will be displayed in the Client's service subscription cart prior to the payment for the order.
    • Ausweg (filingdigits) will not pay any interest on any money held on behalf of the Client or the Entity.

Refunds and Cancellations

We are committed to provide best level of services to our clients. However, if you still have decided to cancel the service after payment, we will refund your money as per the refund policy given below.

    • If Client purchase any of the services online via Ausweg (filingdigits) and decides to cancel the order before filingdigits starts to execute such order, Ausweg will refund all monies paid by the Client, except for an administration charge of 10% of order amount, which includes merchant charges, order processing fees and other incidental expenses. The refund can be claimed within 60 calendar days from the day of the payment. No refunds shall be given for claims exceeding 60 calendar days.
    • Refund of the service order will depend wholly on stage of processing of work by Ausweg (filingdigits). No refunds are given after Client's order has been fully executed by Ausweg partially or in full. No refunds will be made where Ausweg is forced to refuse and/or cease to provide Services due to any breach by the Client of the warranties, obligations and undertakings as specified in Terms and Conditions.
    • If Ausweg cease to provide Services or If the Client advise Ausweg that they no longer require the Entity, the Client must pay Ausweg any already incurred fees, which remain outstanding and fees or costs, which may be incurred by Ausweg in relation to the striking off, dissolution, liquidation or transfer of the Entity.
    • In the case of transfer of administration of the Entity to another service provider, Ausweg will charge, and the Client will be obliged to pay, a transfer out, or termination in accordance with the fee schedule valid on the date of the transfer, along with all outstanding fees incurred and being owed by the Client to Ausweg up to the date of such transfer.
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